FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS – PURCHASING GUNS ONLINE
While it’s a challenge to keep track of the laws in the various states. The best way to make certain that you are compliant to the laws in your state is to check with your local office of Alcohol, Tobacco, and Firearms (ATF) or your local firearms dealer. Click here to find some FFLs in your area
A Federal Firearms License (also referred to as FFL) is required by anyone engaging in the sale or transfer of firearms in the United States. The FFL entitles the dealer to receive and transfer firearms in accord with the laws set forth by the Bureau of Alcohol, Tobacco, Firearms and Explosives (BATFE). Therefore, in order to receive your weapon, it must first be transferred to a licensed dealer where the appropriate transfer paperwork can be processed.
If you place an order online, and the product is IN STOCK, it will normally ship in 3-4 Business Days. Status updates about your order will be emailed to you. Also, you can check the status of your order on your account page.
Returns/Exchanges/Refunds We have a 100% Satisfaction Guarantee on all of our products and want our customers to be completely satisfied with any purchase they make from us. If for any reason you are not happy with our product, simply return the product in as new condition with a copy of your invoice and we will offer you a replacement, exchange or full refund for initial purchase price (minus shipping costs).
If you are returning due to a manufacturer error/defect, contact customer support to receive a RMA (Returns Material Authorization) as well as UPS shipping label for return on us.
Your product will be shipped UPS or USPS based on your choice at checkout. If you order a firearm from us and we have to ship it to an FFL, it is shipped using FedEx as the carrier.
Historically, the M4 Carbine was designed with a carbine length gas system; therefore, most commercially available M4 carbines that are on the market today are built with this in mind. There is absolutely nothing wrong with a carbine length gas system on a 16” barreled M4, but it does produce more gas pressure than necessary to make the gun operate.
The Mid-Length Gas System was developed solely around a 16” barrel. The gas port is a couple of inches closer to the muzzle, thus reducing dwell time, gas pressures, and overall perceived felt recoil.
Pistol Length Gas Systems are only prominent on barrels shorter than or equal to 10.3”. Currently, Daniel Defense manufacturers two rifles with this gas system length. These rifles are the 300 Blackout SBR and the ISR in 300 Blackout.
PURCHASING GUNS ONLINE - PICKING UP IN STORE
If you have a “Buy Online Pick Up In Store” or “Ship to Store” order, the store will hold it for up to 14 days from the time you get the email confirming your order is ready for pick up. You will get email reminders reminding you of the status. After 14 days, the item will be returned to inventory and the refund process will be initiated. Refunds usually take 7-10 business days.
950 Isom Road, Ste 110
San Antonio, TX 78216
(469) 248-3626
Store Hours
Sun – Mon: CLOSED
Tue – Fri: 10AM-6PM
Sat: 10AM-4PM
Occasionally, orders placed on Modern-Outfitters.com may be canceled. There are a few reasons this might occur; some examples are listed below. We may also cancel orders at your request (conditions apply, contact Customer Support for details). If none of these explanations apply to you, please contact Customer Support for additional help.
Payment Error or Payment Verification:
The billing information you provided Modern-Outfitters.com does not match the billing information listed with your credit card company.
Your credit card’s expiration date, card number, and/or CVV were entered incorrectly on Modern-Outfitters.com.
The payment method you provided was declined. Contact your bank to ensure that you have enough funds available, and that there are no transaction limitations or other issues with your account.
Out of Stock:
While unlikely, orders may occasionally be canceled due to insufficient inventory and high demand. We view these scenarios as failures on our part and an inconvenience to you – and we apologize for this.
Abandoned Pick Up & Other:
Your order was not picked up in-store within the time frame quoted in your “Ready for Pickup” email notification.
The merchandise purchased violates local or state regulations; e.g. a cancellation could occur if an order for an item with shipping restrictions is accidentally allowed to be placed.
Modern-Outfitters.com warehouse is not able to reinstate canceled orders, but you can place a new order for the same item(s) again at Modern-Outfitters.com.
Please note that when you place an order through Modern-Outfitters.com, the website requests an approval from your credit card company in order to authorize the purchase. The credit card company will issue a pre-authorization for the order amount on your account while they wait for the transaction to settle. When an order is canceled, the pre-authorization will be removed from your statement and the funds will be restored to your account. This process may take several days to complete. Unfortunately, we are unable to reverse pre-authorizations. We apologize for any inconvenience this may cause.
The Modern-Outfitters.com does not authorize the purchase of any items that may be restricted in your area by Federal, State, and Local law. To purchase these items, you need to be either 18 or 21 years of age.
These items include, but not limited to, antique guns, black powder guns, machetes, all ammunition, sir guns, pellet guns, paintball guns, blank firing guns, bows, slingshots, electronic game calls, knives, stun guns, fuses, blowguns, crossbows, and certain non-lethal chemical spray devices.
By placing an order for restricted items, you are verifying that you are of legal age, have no felony convictions, you are in compliance with Federal Law 18U.S.C.922(D)-(1)-(9) and in compliance with all Federal and State restrictions that apply.
To view Federal Law Click Here
Simply click on the unsubscribe button at the bottom of the emails. If you want to re-subscribe you can do so by visiting the JOIN MOD SQUAD link from our menu or under subscriptions on your “My Account” Page.
Give us a call at (866) 379-0666 and we’ll be happy to take your order over the phone.
CUSTOM BUILDS
A custom built gun is a firearm that has been built to the specifications of the customer, including the choice of materials, finishes, and features.
The time it takes to build a custom gun can vary depending on the complexity of the build and the availability of parts. Some builds can take a few weeks, while others can take several months.
Almost any type of gun can be custom built, including pistols, rifles, shotguns, and even machine guns. The only limitation is the availability of parts and the customer’s budget.
To order a custom built gun, you will need to fill out our contact form here. We will discuss your specific needs and preferences, and we will work with you to design and build your custom gun.